Please note that only successful transaction paid via a digital payment method such as Ezypay/Ezidebit/Stripe/PayChoice can be refunded. A transaction in any other statuses such as processing or failed cannot be refunded. A transaction paid via CASH/EFTPOS/Bank Transfer/Complimentary cannot be refunded through Xoda.
To process a refund from the POS screen (Point of Sale)
- Under OPERATIONS go to POS
- Scroll down to POS DETAILS
- Using the SEARCH and FILTER functions, look up the transaction pertaining to the member you wish to refund
- You may also use the start and end date filters to narrow down your search further
- A refund may only be issued on a successful transaction
- Click the blue REFUND button next to the amount
- Confirm the transaction.
To process a refund from the member profile
- Find the member profile in the member list (search by name, use the correct status if the member is not active, such as Drop Out or All).
- Go to the Purchases tab then locate the transaction you wish to refund.
- If the transaction is successful, there will be a refund button within the row where the transaction is displayed.
