To reactivate a suspended/drop-out member from Member Suspension menu:

1. Under OPERATIONS go to Members
2. SEARCH 🔍 for the member you want to reactivate
3. Click into their profile (There should be a DROPOUT status on the right)
4. Under the PERSONAL INFO tab, go to MEMBER SUSPENSION
5. Click on the edit button and press the REACTIVATE MEMBER button
6. If the member has a current plan, popup appears asking to either continue with the current plan or choose a new plan.
7. Click on No continue with current plan to stay on the existing plan.
8. Click on Yes to choose a new plan/pack. The screen will then take you to the POS (Point of Sale) screen to allow you to select a new plan/pack and start date for that member, depending on which membership they are wanting to purchase.
9. If the member does not have a current plan, clicking on REACTIVATE MEMBER opens a popup message as below
10. Click on OK to choose a plan or pack
11. The screen will then take you to the POS (Point of Sale) screen to allow you to select a new plan and start date for that member, depending on which membership they are wanting to purchase
12. Once all information has been entered, click on PAY to complete the process

To reactivate a dropout member from the POS screen:

1. On the POS screen, all members can be found regardless of their status. In other words, you can find any Drop Out members on the POS screen to sell a pack or a plan or credits to a Drop Out member to reactivate that member.
2. For the dropout members who do not have the REACTIVATE MEMBER button available in the suspension menu in member profile, the staff can reactivate this dropout member by selling a new plan or pack from POS to this member.
3. The REACTIVATE MEMBER button is not available typically because such a member is active but without a prior plan or pack. This is applicable to members who went on trials or had carried over credits during migration from a previous management platform onto Xoda.
4.